inbound customer service representative – contact centre
Job requirements Languages Bilingual Education Secondary (high) school graduation certificate or equivalent experience Experience 7 months to less than 1 year Specific Skills Address customers' complaints or concerns; Access and process information; Maintain records and statistics; Answer inquiries and provide information to customers; Receive and log complaints Business Equipment and Computer Applications MS Windows; Internet; Database software; MS Outlook Work Setting Private sector Security and Safety Bondable; Criminal record check Transportation/Travel Information Own transportation Work Conditions and Physical Capabilities Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Hand-eye co-ordination Work Location Information Urban area Personal Suitability Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Reliability; Organized; Punctuality
