Elgin Middlesex Oxford Workforce Planning & Development Board

Guest Service Agent – Night Auditor

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London, ON Position Overview: The Guest Service Agent is responsible for Checking-in, Checking-out, Cashiering; answering Telephones, and providing courteous and efficient service at the front desk. Hours of work: The Guest Service Agent will be scheduled primarily from 11:00pm to 7:00am any days of the week, and as and when business levels dictate. Flexibility of schedule and availability is of primary importance. Description: Ensuring courteous, efficient, and quality guest service at the front desk Full understanding of Best Western guest loyalty and other related programs Co-ordination and communication with different departments – Maintenance, Housekeeping, Food & Beverage, Night Audit, and Sales to ensure the smooth flow of accurate information Responding to all inquiries whether by telephone or by email from guests Assist in all day-to-day operations of the front desk Expectations and Requirements: Following up on all guest related issues and concerns and finding resolution to any problems Punctual for all shifts and appropriately attired with the required uniforms, name-tag and pride pin Understanding of Property Management Systems as well as Microsoft Office related software Absolute attention to detail in all transactional events and recording accurate data in the Property Management System Responsible for the accurate assignments of rooms and suites for all guests, keeping in mind preferred status of Best Western Rewards Guests and their needs Accurately maintaining Guest Profiles in the Property Management System Balancing of all cash and credit and debit transactions during the shift and completing all the required paperwork for audit purposes Job Types: Full-time Job Type: Full-time Experience: customer service: 1 year (Preferred) hotel: 1 year (Preferred) Language: English (Preferred)

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This project is funded in part by the Goverment of Canada and the Government of Ontario

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